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FAQ

Product Details

Are the necklaces waterproof?

Yes, all our necklaces are tested in ocean and freshwater to ensure they’re waterproof and resistant to rust. They are also durable for an active lifestyle in the water or out. Elli's necklaces are made with 14k gold filled chains which are highly resistant to tarnishing, but proper care will ensure they stay beautiful for years to come.

What materials are used in the Jewelry?

Our necklaces feature 14k gold-filled chains and natural shells handpicked from Hawaiian waters.

Is it bad juju to take the shells off the beach?

No, all shells are personally collected by Elli on her dives in Hawaii, ensuring they are sustainably sourced. When you respect the island, it blesses you with treasures. You can respectfully remove shells from the beaches as long as there is nothing living inside.

Is each shell different?

Absolutely! Every shell is naturally different, so no two necklaces are exactly alike. You can pick from the collection for the shell necklace you'd like specifically but each style of shell is different.

Does Elli dive for the shells herself?

99% of the shells she uses for her collection she found herself and 1% has been found by her girlies or donated from friends.

Do you offer Gift Cards?

Yes, we offer digital gift cards, perfect for any occasion.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Since this is the first EVER shell necklace collection that is launching, shipping can take up to 3 weeks. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Can I return or exchange my purchase?

Yes, we offer returns and exchanges within 15 days of purchase. Please refer to our return policy for details.

Care & Maintenance

How should I care for my necklace?

While our necklaces are durable and waterproof, we recommend rinsing with clean water after extended ocean use and storing them in a dry place.

Will the gold-filled chain tarnish?

Gold-filled chains are highly resistant to tarnishing, but proper care will ensure they stay beautiful for years to come.

Get in touch

Have questions about your order, or a general enquiry?